Refund Policy for PennyLaneDeals.online

Effective Date: 19
th Fbruary 2024

Thank you for shopping at PennyLaneDeals.online. We appreciate your business and want to ensure your
satisfaction with every purchase. Please read our refund policy carefully to understand your rights and
responsibilities regarding refunds and returns.

1. Eligibility for Refunds:

– We offer refunds on eligible items within 15 days of the purchase date.
– To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when
you received it.
– Certain items such as perishable goods, personalized items, and digital downloads may not be eligible for
refunds. Please check the product description for details.

2. Initiating a Refund:

– To initiate a refund, please contact our customer service team at [contact email/phone number] within the
specified refund period.
– You may be asked to provide proof of purchase, such as an order number or receipt.

3. Refund Process:

– Once your refund request is approved, we will provide you with instructions on how to return the item.
– You are responsible for the cost of return shipping unless the item received was defective or damaged.
– Refunds will be issued to the original method of payment within [X] business days after we receive the returned
item.

4. Refund Exceptions:

– We reserve the right to refuse refunds on items that do not meet our eligibility criteria.
– Refunds may be denied if the item shows signs of use, damage, or tampering.

5. Defective or Damaged Items:

– If you receive a defective or damaged item, please contact us immediately upon receipt.
– We may require photo evidence of the defect or damage before processing a refund or replacement.

6. Cancellation Policy:

– Orders may be canceled within 24 hours of placement, provided they have not been shipped.
– Once an order has been shipped, it cannot be canceled, but you may still be eligible for a refund according to this
policy.

7. Non-Receipt of Items:

– If you have not received your item within the specified delivery timeframe, please contact us for assistance.
– We will investigate the issue and may offer a refund or replacement if the item cannot be located.

8. Contact Us:

– If you have any questions or concerns about our refund policy, please contact our customer service team at +94
76 260 9321
This refund policy is subject to change without notice. Please review it periodically for updates. By making a
purchase on PennyLaneDeals.online, you agree to abide by the terms outlined in this refund policy.
Thank you for choosing PennyLaneDeals.online. We appreciate your business!
PennyLaneDeals.Online